Shipping policy

SHIPPING POLICY

Last updated: [7 October 2026]

Every ctempuu print is made to order. When you place an order, your print is produced and shipped on demand by our print partner, so there's no stock sitting in a warehouse and no waste.

PROCESSING TIME

Prints are produced within [2–5 business days] of your order. You'll receive an email with tracking as soon as your order ships.

DELIVERY TIMES

Estimated delivery times after your order has shipped:

United Kingdom: [2–5 business days]
European Union: [3–7 business days]
United States: [5–10 business days]
Canada: [5–10 business days]
Australia: [7–14 business days]
Japan: [7–14 business days]
Rest of the world: [7–21 business days]

These are estimates. Delivery can take longer during busy periods or because of local postal or customs delays.

SHIPPING COSTS

Free delivery on orders of £35 or more (in all regions we ship to). The threshold is shown in your local currency at the top of the site.

For orders under £35, shipping is calculated at checkout based on your location and order size.

CUSTOMS, DUTIES AND TAXES

[Where possible, prints are produced in or near your region, which helps avoid customs charges.] Orders shipped internationally may be subject to import duties or taxes charged by your country. Any such charges are the customer's responsibility unless stated otherwise at checkout.

DIGITAL ASSETS

Digital products (such as asset packs) are not shipped. After checkout, you'll receive an email with a download link. If you can't find it, check your spam or junk folder, or contact us.

ADDRESS CHANGES

Because prints are made to order, please check your shipping address carefully. If you need to change it, contact us as soon as possible. We can't change an address once an order has gone into production.

LOST OR DAMAGED ORDERS

If your order arrives damaged or misprinted, email us within [14 days] of delivery with your order number and a photo, and we'll arrange a replacement at no cost.

If your tracking shows no movement for [10 business days], or your order hasn't arrived within the estimated time, contact us and we'll look into it with the carrier.